I’m with Bell (Survey)

If you are currently using Bell Canada as your internet provider, please fill out this survey so that we can compile a listing of who we are and how we are being affected. Rogers customers please fill out the survey here.

Once you have filled out the survey, if you have further comments you’d like to make, whether it be about your particular experience or an alternate provider, please join or start a discussion on the page(s) provided (see links above.)   You’re welcome to comment on any and all issues!  Thank you for participating.

Addresses entered on the survey will be entered on the ‘Map’ page as well.

Email addresses entered on the survey do not get entered automatically to receive email updates from this site — if you would like to receive updates by email, please use the ‘Click here to follow this blog by email’ button — over there —->>> in the sidebar. Sorry, we wish it would work better too!

Thank you.

iPad users may not be able to view the pop-up survey so please click on the following link to the online version of the survey http://affordablehispeed.polldaddy.com/s/rogers-survey

  1. #1 by Craig Oldham on June 20, 2012 - 4:59 pm

    We cancelled Bell after 12 years & our monthly charges went $55 to $300. Absolutely unacceptable! I am in the WIND.ca service area where I get unlimited on a stick for $ 37/ month plus HST. They have a store in Gtown across from the Catholic High School. Everyone should check them out & see if they are in the service area. We are moving the cell phones to WIND after the contract with Bell runs out. Bell doesn’t tell you that you need to literally shut the Turbo Hub down after each use to stop the endless chatter with the cell tower and your computer that we pay for. We are now @ 10% of the old usage due to the high costs…no surfing, bare minimum usage only now.
    After this, I officially will have nothing more to do with Bell…ever.
    My fear is Bell will purchase WIND & shut them down.

    • #2 by Michelle Judge on June 25, 2012 - 1:18 pm

      Hi Craig,
      Nice to know! Michelle Judge

  2. #3 by Karen LaFlair on June 21, 2012 - 4:04 pm

    i am going to look at the Wind Service also. Looks like a company called Standard Broadcast will service the Milton/south end of Georgetown for a reasonable price. Will keep you posted. I didn’t know about the chatter issue. Thank you so much!

  3. #4 by Liz Smith on June 22, 2012 - 5:54 am

    Thank you for the information on WIND. I will also check it out. We currently have everything with Bell and would change in a minute if we could. My son wants to move as he is unable to use the computer for any games or skype etc. It is very frustrating and if you need any further support please contact me.

  4. #5 by Elizabeth June Caldwell on June 22, 2012 - 5:25 pm

    have had bell since 1998 for internet and have all bell products…getting tired of being treating like a number because we seem to have no other choices like the states…charge for everything….it is pretty bad when grandkids come with their things and you have to tell them that they can not use because it cost too much to have all 4 of them use it at the same time…lol…makes you look like a mean nana!!!..I have been getting tired of Bell for too long…need more providers….bills have gone from 55 til over 150 wow what a increase…help us!!!!

  5. #6 by Steve McAllister on June 23, 2012 - 6:51 am

    I’ve had the same horrible experience. Was paying $28 a month for Bell internet (no problems) when they made me switch from the wireless modem to the turbo hub. My first bill was $450 – after at least 10 phone calls and two online chats, Bell agreed to waive that bill. But now that I have another $300 bill, I’ve had it. There’s a product called ExploreNet (spelling??) that is getting good reviews and is available for a reasonable monthly fee.

    • #7 by affordablehispeed on June 23, 2012 - 3:26 pm

      Thanks, Steve, a new post has been started for Xplornet on the ‘Atlernete Suppliers’ page. Hopefully we’ll hear from people who know more about this service. I do know that they are very prompt in getting back to people who enquire about the service. Their site surveyer, Tom, is willing to come and do site surveys to see if their line-of-sight service will work for your location. Apparently, they bought out Hummmingbird Wireless which, if some of you had it at one time, was not the greatest. Tom assured me that the technology has changed since that time (approx. 4 or 5 years ago.)

      Joan

      • #8 by George on July 3, 2012 - 6:30 pm

        My name is George and we’ve had xplornet for close to 10 years now and have had very few complaints. We have the odd loss of service(weather related usually) but we GET the download speed they say we will. It is a much better option then the current bell turbo hub(which doesn’t come close to the download speeds they say you should get) and have a lower monthly bill with more data useage allowed. No throttling and very friendly service when we have problems(have had very few).

  6. #9 by Carmi on June 23, 2012 - 8:00 pm

    I want to thank you for taking the charge on this issue. I was wondering why I didn’t hear more people complaining about this issue. We moved to Cheltenham from Kleinburg in the fall…and I was amazed that I would be losing both my cable and high speed with rogers…..and yet folks in Cheltenham have it and I am just out on Chinguacousy Rd. I wrote to the President of Rogers to tell them I could not believe they would so willingly lose us as customers after 12 solid years of payments and many thousands of dollars. I hate the Bell Hub. I work from home as a social media writer and I have to hold my breath when I upload my work. It is truly ridiculous. Lack of high speed is my only complaint about Caledon.

  7. #10 by Nadia on June 24, 2012 - 10:23 am

    We too have been Bell customers for over 20 years but that loyalty is defintely gone! Our notice of cancellation must have gotten lost in the mail as we did not even know about this service being cancelled by Bell until our internet stopped working! Beleive it or not, things got worse after that…waited online for 1 1/2 hours to speak with someone, then transferred from Bell Canada to Bell Mobility, then hung up on by a CSR at Bell Mobility (I wasn’t even rude or nor was I screaming). Had to call back, waited again, spoke with another CSR and told that a manager would call me back within 24 hours (great customer service). We had to go to McDonalds to use their wi-fi so we could get back to our customers as we KNOW THE MEANING of GOOD Customer Service. No Manager called me back, so again I called and spoke to another CSR at Bell Mobility, she informed me that a Manager would get back to us within 24 – 48 hours so I still had another day. I explained again my situation and that I was originally told within 24 hours. She then became rude and told me that “Managers have a life out of here you know”. I was so taken aback, I said excuse me and asked for her name again in which she replied “I already told you”, I asked again and she too hung up on me! That was 3 days ago and I still have not heard from Bell! In order to get this giant monopoly to listen to their customers, everyone has to speak up and cancel their service. We now have WIND for our internet service and it seems to be okay! It is $35/mnth but it is unlimited and they offer a 14-day no hassle return if you are not satisfied. We will stay with Wind and Bell will be losing my phone service, satellite and cell phone once the contract is over!

    Totally disgusted ‘soon to be former’ Bell Customer, Nadia and Brad

    • #11 by affordablehispeed on June 24, 2012 - 12:06 pm

      Nadia — please see my comment on the post WIND MOBILE about the throttling issue https://affordablehispeed.wordpress.com/category/alternate-suppliers/wind-mobile/ and let us know what your experience is.

      Carmi – I think the reason more more people weren’t complaining is because, from what I’ve been hearing, everyone thinks it’s just THEIR problem. I’m also hearing that people were offered different options — eg. 6 months worry-free data usage vs 2 months vs none (and those ones are ticked when they hear others got a few months free! 🙂 Some people changed to the Turbo and/or Rocket Hub as soon as they received the letter (I’ll have to look up when the first letter was received — anyone know offhand?) and some people waited until the deadline of February 14. What happened is that all the bills were then staggered.

      If we had all received a huge bill within the exact same month — there would have been such an uproar that they would have heard the yelling in Ottawa. It is so staggered that people I asked about this issue a couple of weeks ago, and who were okay with their bills, have just received their ‘real’ bills and contacted us again to join the campaign.

      Joan

      • #12 by Nadia on July 8, 2012 - 7:56 pm

        Hi, sorry for the delay in responding. My Wind service has been pretty good! As I mentioned, we bought the wireless hub from Wind and we have had the whole family (4 people) online with no problems 🙂 There are rare occasions when it is definitely slower but overall we are extremly happy with Wind and recommend it to anyone within ear shot as Bell and Rogers have to be taught a lesson!

        Has there been any further word on an article being written on this issue?

        Nadia

  8. #13 by Catherine McPhail on June 25, 2012 - 8:48 am

    Catherine – I am a Bell Customer. We had Wi-Max until they discontinued it and replaced it with the Turbo Hub. We did not realize because it was not explained to us how the billing system worked. We also had a $55 a month unlimited plan with the Wi-Max and our last couple of bills have been just slightly under $500. That is a weekly mortgage payment. I have contacted Standard Broadband and they are going to let me know later today if I can get their service. Luck for me I only have a 1 year contract for the Turbo Hub unlike many I know who have 3 years. I am not ok with this cost. Bell is going to have to do something about offering an unlimited internet service for a reasonable cost or they will find that their customer base will decrease by numbers they are not going to like.

  9. #14 by Kelley Terry on June 25, 2012 - 8:14 pm

    Hi all

    According to our records, we received our notice that the WiMax was being phased out in August 2011 and I switched our plan in September 2011 and received the 6 months unlimited free. I watch our usage,particularly with our kids all using their laptops and phones and so far, the bills have been not bad but we don’t stream any video and use youtube sparingly. My biggest issue was no one told us when we were switched from Bell internet to Bell mobility internet, we would lose our sympatico.ca email address which we had been using for over 10 years. That only came to light in November and we’re still trying to get our email to the correct address. The speed of the Turbo hub can also be an issue at times. We definitely support anything that can be done to provide those of us not living in a subdivision with equal access to internet. Thanks to those who have put this site together. Kelley & John Terry

  10. #15 by Oliver on June 28, 2012 - 4:52 pm

    My bill went from 55$ to over 300$.
    It’s funny because is legal stealing. I spent hours trying to change switch or cancel. Bell was not helpful. It’s a manopolly, they know it and are cashing in on it. We don’t have any options. I tried limiting my use, my bill was still 200$. My Internet is turned off b/c I’m afraid to use it, but I’m still paying. So
    Something has to change

  11. #16 by Max on July 3, 2012 - 11:16 pm

    I first want to thank you guys for this site, I fully agree there is an issue

    as far as Rogers and Bell are concerned screaming and complaining is useless.
    I can barely speak today after my hysterical calls to Rogers today , ($380+) one month Rocket Hub bill.

    I really cannot take it anymore,

    someone from the Government of Canada, really needs to step up to at least inquiry into
    what Rogers and Bell real underlying agenda was when they took the grants and money for the inuksuk network
    (Portable affordable internet that we paid for ) and not even two years later, this network somehow turned into cell phone network ?????
    if I last recalled Rogers and Bell sell cell expensive phone service?

    This rocket hub is basically a cell phone attached to a wireless router, it’s total bs and very expensive

    Screaming Complaining sending Polls etc. to Rogers and Bell will be useless,
    IMO, the Government of Canada and the courts are the only way, something is just not right.

  12. #17 by Sandeep on July 5, 2012 - 11:37 pm

    I am 40 meters away from a subdivision in Brampton as I am at the boarder of Brampton and Caledon. When I read the intro to this website about how we are so discriminated even though some of us are so close to subdivisions and suburban areas; it was like someone read my mind as I have no cable or fiber optic internet service at my property while people in the subdivision have both. However I am still receiving up to 6mbs download and up to 1mbs upload on a DSL service that is available here. Now originally when I moved into this property I had Bell which was pretty good service and I payed about $55 a month with taxes but the problem with this was that it had a cap at 60 gb per month which was not enough for me as I was running a TV service off of the internet which made the usage reach up to 300gb per month.

    You may think 50 gb was reasonable and that I should have just looked for an alternative to the internet TV service that I was running but the problem was that I had no other TV option as Bell Satellite service was completely crap and was way to expensive. One thing that annoyed me in particular was the way the interface for the TV was made which is very irregular and ruined the enjoyment of browsing through channels. Another big issue and the real reason why I had to have this internet based TV service was that it barely had any local channels that I would have gotten had there been any cable service and this issue existed with all other dish oriented services as the channel were not local.

    So what I ended up doing was that I switch from Bell DSL to some other alternative DSL company(cant remember their name) with this new provider I had unlimited usage and payed relatively the same amount I had to pay Bell. The only issue that still exist with this provider is that there quality of service is not very good at all as I will be getting 6mbs of internet at one point while at some times I will be getting 1mbs which is a piss off. The reason why I think this is happening is because Bell owns the DSL lines supplied to my property so since I switched away from them to another smaller alternative DSL based company that rents the line from Bell; Bells plays the switch game and makes it so that the speed of the internet is constantly variable and never at a constant and high speed. The reason why I think this is Bells fault was because a technician from the new internet service company told me this when he had to come again and again to tweak the DSL wires when I would complain that the speed had gone down.

    After having explained my situation; although it is not as drastic as some of the others that I have read. As some of us have to suffice with much lower speeds and more costly bills; I believe that we should not been in such a stat in the first place as we live in Canada and in my mind Canada ought be a place with high infrastructural and a competitive and world leading telecommunications network. But the truth of the matter is we are currently far behind the developed nations that we thought we were equal or close to in terms of development and infrastructure as we are living proof of our inability to have a sustainable, affordable, and practical source of internet based communication which is a necessity in 21st century.

  13. #18 by amy on July 7, 2012 - 5:18 am

    In 2009 Rogers and Bell took 224 million of our money, with the promise to give us affordable internet service

    http://actionplan.gc.ca/initiatives/eng/index.asp?mode=2&initiativeID=96

    they took the money, gave us affordable portable internet for only two years….

    now they twisted it into an expensive cell phone network ,,,,

    someone needs to investigate this

    http://www.ic.gc.ca/eic/site/719.nsf/eng/home

  14. #19 by Jerry on July 7, 2012 - 6:28 am

    You really don’t need customer service when your a monopoly, after talking to at least 6 reps about the extreme cost of internet service, my final offer from a CS manager at rogers, was I could cancel my 2 year contract without any costs,
    “Would you like us to cancel your service ? ”

    OMG, I wish I could, unfortunately “ I HAVE NO OTHER OPTION “

    We are up against some of the biggest corporate crooks and greed, that we could ever imagine, both bell and rogers are
    un-stoppable machines, no one in the government or private sector can do anything about this, their lawyers will destroy anyone who gets in their way, really quite a sad time to be a Canadian.

  15. #20 by Dave Young on July 10, 2012 - 10:33 am

    I cancelled my home phone with bell when they canceled my wimax. I went the IPhone rote with unlimited text unlimited talk after 6pm, with caller ID/ answering service with 15gigs of data all for 60 bucks a month. 15 gigs may not be enough for some but more than enough for me and my two girls.

    When canceling my home phone with bell which I never use and get nothing but un necessary calls for $60+ a month. I told the bell person that there is no need for a home phone when there is no high speed coming in with it. Told them when they bring high speed to me via phone line then I’ll reconnect. Until then I’m happy with my IPhone it’s cheaper and better and faster than what’s available to me now for hi speed internet.

    I am happy with the rote that I have chosen; it’s faster down loads speed that I have ever experienced. All my computers connect via Wi-Fi hot spot with no issue at all.

    The people down the street have the bell turbo hub and they get nowhere near the transfer speeds I get. I get 16megs down load speeds; they only get 6megs down load speed. Wow what a rip for 300 a month. So my cell phone bill plus tax in $67.87 month as appose to $80 for home phone land line, average $250 for internet turbo hub. What a joke I feel so sorry for people that got the crap hub thing!!

    If you are rogers customer I feel for you even more.. When Ted Rogers died his company died with him. I know, I used to work for Ted. Bell is glad Ted is not around. Ted would always look for way to provide better service then bell. Not anymore. Bell and Rogers have the same silent owners. This is why you get the same BS from both of them. Yes I’m with bell for my cell service only for one reason. Their cell tower is 4 kilometers from me. Fast speeds and clear calls. Wind mobile is out of the question innless you live downtown Toronto. And TELUS is just useless. The best place to complain is the CRTC. My complaint is already in.

    Good luck
    Dave Young

  16. #21 by Henry on July 11, 2012 - 2:25 pm

    The CRTC will not accept any complaints that have to do with the cost of service,

    It’s a wacky country we live in

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